Terms & Conditions
Contractual Agreement
The engagement between :art4art: Communication Ltd. (“The Service Provider” hereafter) and its client (“The Client" Hereafter) will be based on the following standard terms and conditions. Please read carefully.
When The Client asks The Service Provider to proceed with a proposed work, The Service Provider will treat that as acceptance of the present Terms and Conditions and also acceptance of any charges for services, as set out in any quote supplied.
Acceptance of this offer can be communicated verbally (by telephone) or in writing (fax, letter or e-mail).
On request a written contract can be drawn up containing specific details of each assignment, including assignment dates, start and finish times, delivery schedules and expense arrangements.
Cancellations
Following receipt of confirmation from The Client, any cancellations will be subject to a cancellation fee not exceeding the value of the order, as quoted.
Delivery
Our usual method of delivery is by email, but it may be necessary with certain projects to deliver as hard copy. Whilst The Service Provider will take every care in the selection of its carriers, it cannot be held liable for loss of any document it dispatches or consequent loss or damage thereupon.
Rates
All rates quoted are specific to the assignment, due to the nature of work carried out by The Service Provider. Written quotations shall remain valid for thirty days from the date on which they are provided. Quotations for material not seen by The Service Provider shall be subject to confirmation of price on receipt of the documents for translation or summary.
Payment
Payment is due within 30 days of receipt of invoice. Invoices are delivered only after mutual agreement that the job has been completed in the manner set out in the original quote. Payment can be made by way of bank transfer, cheques (in GBP only and with a valid guarantee card) or via the online processors PayPal or MoneyBookers. The Service Provider reserves the right to charge a late payment fee of 10% following the invoice’s 30-day expiry. Further interest on overdue payments will be charged at a rate of 2% per week. Interest is calculated from the outstanding balance.
Accuracy
Whilst every effort is made to ensure translations and transcripts are as accurate as possible, should The Client spot any errors or defects in the documents delivered, these must be brought to the attention of The Service Provider within 30 (thirty) days from Delivery, for correction and/or amendment free of charge. Corrections and/or amendments requested later than 30 days from initial delivery will be treated as new assignment.
Confidentiality
All Service Provider’s full-time employees, freelance collaborators and subcontractors are committed, by means of a written contract, to observe absolute confidentiality with regard to the documents and information contained therein, or information gained through exposure to the client’s offices or staff.
Whereas all reasonable measures will be taken to ensure the confidentiality of materials supplied by The Client, The Service Provider shall not be held liable for any loss sustained by The Client through breach of confidentiality, either by The Service Provider staff or any of its contractors.
The Service Provider reserves the right to sub-contract all or part of the work to a contractor of its choice.
All documents are held securely by The Service Provider, on a dedicated and secure server, and any hard copies are disposed of by means of secure destruction. The Service Provider holds an electronic report archive of client documents, all of which are disposed of one year after being written.
These general Terms and Conditions shall be interpreted in accordance with English Law.
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